"To be candid, some people have given positive thinking a bad name. I can't stand to hear some gung-ho individual say that with positive thinking you can just do 'anything.' If you think about that one for a moment, you recognize the absurdity of it."
"All one needs to do is read - books, magazines, research the Internet - and pay attention to the influencers in their lives to discover the myriad people of strong moral character who have and still are making positive, meaningful contributions and differences in our world."
"Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business."
"The great majority of people are “wandering generalities” rather than “meaningful specifics”. The fact is that you can't bit a target that you can't see. If you don't know where you are going, you will probably end up somewhere else. You have to have goals."
